{"id":525,"date":"2018-09-24T14:52:19","date_gmt":"2018-09-24T13:52:19","guid":{"rendered":"http:\/\/www.abzorbcampaigns.co.uk\/partners-mobile?page_id=525"},"modified":"2019-02-01T16:32:27","modified_gmt":"2019-02-01T16:32:27","slug":"capz-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.abzorbcampaigns.co.uk\/partners-mobile\/capz-terms-and-conditions\/","title":{"rendered":"CapZ Terms and Conditions"},"content":{"rendered":"

CapZ Terms and Conditions<\/strong><\/p>\n

Usage Monitoring and Auto Barring Terms & Conditions<\/strong><\/p>\n

The Usage Monitoring and Auto Barring Service is part of our CapZ tool to help reduce “bill shock”. We will use reasonable endeavours to create usage alerts and apply the Auto Bar, as soon as we become aware that the mobile number has reached the Auto Bar Threshold. However, in certain circumstances that are beyond our control, such as delays in call data being received from the network, overall charges may exceed the threshold and are still liable to be paid for under your Mobile Agreement terms & conditions.<\/p>\n

What is Auto Barring?<\/strong><\/p>\n

Business customers will be able to choose to apply an Auto Bar on end users\u2019 monthly tariff to control spend on out-of-bundle charges.<\/p>\n

All usage will count towards end user Auto Bar.<\/p>\n

We\u2019ll email the bill payer and text* the end user when our systems detect that the end user has reached the pre agreed percentage of Data or Calls or Texts or \u00a3\u2019s spend thresholds and then apply an Auto Bar if they use 100% of the bundle allowance of the \u00a3\u2019s spend threshold. If the Auto Bar is set at \u00a30 or once it reaches 100%, any further chargeable out-of-bundle usage may not be possible.<\/p>\n

* Charges Apply<\/p>\n

Which tariffs can customer add Auto Baring on?<\/p>\n

Auto Bars are available to all tariffs.<\/p>\n

Can a customer choose any value of Auto Bar?<\/p>\n

The % Bundle Eligible allowance will be barred at 100% of the bundle value and the \u00a3 Financial Value will be barred at the value set on the portal, the bars are for:<\/p>\n

1) % Bundle Eligible Minutes<\/p>\n

2) % Bundle Eligible SMS<\/p>\n

3) % Bundle Eligible Data<\/p>\n

4) \u00a3 Financial Value<\/p>\n

What counts towards the end user\u2019s Auto Bar?<\/p>\n

The 4 bar types are measured as below:<\/p>\n

1) % Bundle Eligible Minutes<\/p>\n

This measures against all Outbound UK Calls and Roamed Calls covered by the tariffs bundle allowance within the current billing cycle.<\/p>\n

2) % Bundle Eligible SMS<\/p>\n

This measures against all UK SMS, all EU SMS and any other Roamed SMS covered by the tariffs bundle allowance within the current billing cycle.<\/p>\n

3) % Bundle Eligible Data<\/p>\n

This measures against all UK Data, all EU data and any other Roamed Data covered by the tariffs bundle allowance within the current billing cycle.<\/p>\n

4) \u00a3 Financial Value<\/p>\n

This measures against any traffic that has incurred cost within the current billing cycle.<\/p>\n

What doesn\u2019t count towards the Auto Bar?<\/p>\n

All traffic counts towards the Bars<\/p>\n

What happens if an end user reaches their Auto Bar?<\/p>\n

See rules for the 4 barring options.<\/p>\n

1) % Bundle Eligible Minutes<\/p>\n

The bar can just be lifted leaving unlimited usage at out of bundle rates. If the \u00a3 Financial Value bar has not been reached the number could be barred again once this value is hit.<\/p>\n

2) % Bundle Eligible SMS<\/p>\n

The bar can just be lifted leaving unlimited usage at out of bundle rates. If the \u00a3 Financial Value bar has not been reached the number could be barred again once this value is hit.<\/p>\n

3) % Bundle Eligible Data<\/p>\n

The bar can just be lifted leaving unlimited usage at out of bundle rates. If the \u00a3 Financial Value bar has not been reached the number could be barred again once this value is hit.<\/p>\n

4) \u00a3 Financial Value<\/p>\n

If hit and barred the limit can either be increased or removed.<\/p>\n

What can the end user do if they reach their Auto Bar but want to make additional chargeable usage?<\/strong><\/p>\n

If the \u00a3 Financial Value threshold is hit and barred the limit can either be increased or removed.<\/p>\n

How often can customers change their Auto Bar?<\/strong><\/p>\n

* Only the bill payer can amend, remove or add an Auto Bar unless the end user is authorised by the bill payer to do so.<\/p>\n

* Once a day, the bill payer (or the end user, if authorised by the bill payer) can add, remove, increase, or reduce, their Auto Bar at any point by calling the resellers customer service team who can manage the request through the Abzorb Partner Portal.<\/p>\n

* This can take up to 24 hours to take effect.<\/p>\n

What can the bill payer (or the end user, if authorised by the bill payer) do if they reach their Auto Bar Limit but want to make additional chargeable usage?<\/p>\n

* Increase their Auto Bar by calling the resellers customer service team who can manage the request through the Abzorb Partner Portal.<\/p>\n

* Choose to remove their Auto Bar by calling the resellers customer service team who can manage the request through the Abzorb Partner Portal.<\/p>\n

Bill Spend Cap Terms & Conditions<\/p>\n

The Bill Spend Service is a tool to help reduce “bill shock”. We will use reasonable endeavours to apply the Auto Bar, as soon as we become aware that the mobile number has reached the Auto Bar Threshold. However, in certain circumstances that are beyond our control, such as delays in call data being received from the network, overall charges may exceed the threshold and are still liable to be paid for under your terms & conditions.<\/p>\n

Bill Spend Cap is set in the portal when a contract is created, orders can\u2019t be submitted without acknowledging that the customer has been offered a bill cap.<\/p>\n

If a customer wants a bill cap only the bill cap tariffs can then be selected.<\/p>\n

Bill Spend Cap limit must be set at point of contract creation.<\/p>\n

The agreed Bill Spend Cap set at point of placing the order is not set for the duration of the contract, the Bill Spend cap can be amended or removed at any point during the contract.<\/p>\n

Bill Spend Cap is only available to any New, Port, Migrate or Upgrade \/ Renewal after 01 October 2018<\/p>\n

Bill Spend Cap Usage Measurements<\/p>\n

Usage is monitored daily after the daily billing feed has completed, after the daily billing feed has completed the Alerts Bars and Caps are run and applied where necessary.<\/p>\n

Bill Spend Cap Overspend<\/p>\n

If a CLI with bill spend cap exceeds their agreed Bill Spend Cap limit the additional charges will be billed as normal at full RRP rates, a service charge refund will be applied to the customer\u2019s account to the value of call charges exceeding the agreed Bill Spend Cap limit, and these charge descriptions are:<\/p>\n

VF Bill Spend Cap Refund<\/p>\n

O2 Bill Spend Cap Refund<\/p>\n

EE Bill Spend Cap Refund<\/p>\n

What is a Bill Spend Cap?<\/p>\n

Business customers will be able to choose to apply a Spend Cap on end users\u2019 monthly tariff to control spend on out-of-bundle charges.<\/p>\n

Any chargeable usage outside of end user monthly allowance or outside of any Bolt On allowance will count towards end user Spend Cap.<\/p>\n

We\u2019ll email the bill payer and text* the end user when our systems detect that the end user has used 80% of their Spend Cap, and again if they use 100%. If the Spend Cap is set at \u00a30 or once it reaches 100%, any further chargeable out-of-bundle usage may not be possible. This means that if the end user uses their monthly allowance and any Bolt On allowance, any additional chargeable usage may be barred. * Charges Apply<\/p>\n

Which tariffs can customer take a Bill Spend Cap on?<\/p>\n

Spend caps are available to new and resigning customers on all tariffs offered in the<\/p>\n

Commercial Pack. The only tariffs excluded are those with shared tariffs or bundles or PAYU tariffs.<\/p>\n

See the Eligible Tariffs below for full tariff list.<\/p>\n

Can a customer choose any value of Bill Spend Cap?<\/strong><\/p>\n

Yes, any value from \u00a30 can be applied. Customers can also choose to have no spend cap at all.<\/p>\n

What counts towards the end user\u2019s Bill Spend Cap?<\/strong><\/p>\n

Any chargeable usage outside of the monthly allowance or outside of any Bolt On allowance including, but not limited to;<\/p>\n

* Additional calls, texts and data usage.<\/p>\n

* Calling and texting non-geographical or premium rate numbers<\/p>\n

* Calling and texting any international number from the UK.<\/p>\n

* Calling and texting any number outside of our Europe Zones when you\u2019re in our Europe Zone (excluding the UK).<\/p>\n

* Calling, texting and using data when you\u2019re in a country which is outside of our Europe Zone.<\/p>\n

* Calling directory enquiry services.<\/p>\n

* The charge you pay for accessing any third party services.<\/p>\n

* Any charity donations made from your phone.<\/p>\n

What doesn\u2019t count towards the Bill Spend Cap?<\/p>\n

* Recurring charges for the Airtime Plan, Device Plan, and insurance.<\/p>\n

* The price for purchasing a Bolt On which you opt-in to e.g. O2 World Daily Data Roaming or VF Global Traveller.<\/p>\n

* Any charges relating to the management of your account which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.<\/p>\n

* Any charges for third party services (our access fees for these services are however covered in your Spend Cap as set out above).<\/p>\n

What happens if an end user reaches their Bill Spend Cap?<\/strong><\/p>\n

Any further chargeable out-of-bundle usage may not be possible. If they use up their monthly allowance and any Bolt On allowance they may have, additional calls, texts and data usage may be barred. End users will always be able to make calls to emergency services from their mobile.<\/p>\n

How often can customers change their Bill Spend Cap?<\/strong><\/p>\n