Looking After You
AS YOU ARE.
It’s in our DNA.
Speak to a human
Our self-service portal empowers you to manage your clients and customers more smoothly – but you still get full 24/7 support.
And we prefer the human touch to IVRs. Whether you call us at 4pm or 2am there’ll always be an expert from Abzorb at the end of the phone.
- We manage queries for you 24/7, all year round.
- There are no long queues – on the phone or online.
- We typically respond to emails in less than 20 minutes.
- We pledge to answer every call within 4 rings.*
*Over 90% of calls are answered within 4 rings
The mobile marketplace is particularly hard, with expensive smart phones and tablets challenging the traditional trading models of using upfront bonuses to fund hardware, margins are constantly being driven down and unlike our fixed market background the mobile market is notorious for churn. We see the working relationship with Abzorb as a true partnership; they stand out from other suppliers because they are supporting us through these challenging times and are prepared to go the extra mile.
Nick Thomas, Sales Director, RHM Telecommunications